Our Policies

If our customers aren’t happy, then we’re not happy! To make sure our customers always have a positive Felt Tip Stationery experience, we’ve designed a generous, fair and transparent store policy. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Don’t hesitate to contact us with any questions.

Learn More

Refunds and Returns

Details to Know

At Felt Tip Stationery we supply a quality product and offer great service to keep all of our customers happy and coming back for more throughout their children's schooling career. We offer a 2 day refund policy,All we would ask is for your feedback so that we can improve our product offerings.

Information about Delivery

All delivery times are from date of dispatch which excludes processing time (2-3 Days after payment reflects in our account) however in certain peak times such as November, December and January, stationery pack lead time may be up to 5-8 working days after payment reflects in our account

All parcels must be sent to a physical address (NO PO Box addresses will be accepted). Someone must be able to sign for the parcel during the day and delivery is 1-3 working days after dispatch depending on your area (delivery may take a few days longer in very outlying areas). A general guideline once dispatched is 24 hours to JHB, PTA, DBN or 2-3 days to CPT, George, PE.

Couriers to main centers will generally be dispatched via Fastway couriers while outlying areas are sent via Courier Guy, Dawn Wing or Courier It. A tracking link and tracking number will be sent to you once the parcel has entered the dispatch zone, if you receive this notification after 3pm on a working day the couriers may only collect the parcel on the following working day.

Privacy Policy

What You Need to Know

Felt Tip Stationery respects your privacy and will take reasonable measures to protect it, Protecting your privacy and the confidentiality of your personal information is very important to us.